PRIVACY POLICY

Effective Date: August 24, 2026

Introduction

The Great Joy Circus (“Great Joy Circus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase tickets, contact us, subscribe to communications, or interact with our services.

By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you provide directly, including:

• Name

• Email address

• Phone number

• Billing address

• Attendee information

• Selected city, performance, and ticket type

• Order and transaction details

• Messages, inquiries, collaboration proposals, and support requests

• Marketing preferences

Please provide only accurate information that you are authorized to submit.

Payment Information

Ticket payments are processed through Big Top Tickets and third-party payment processors such as Stripe.

We generally do not receive or store your complete credit or debit card number. Our systems may receive transaction information such as the payment status, amount paid, card type, expiration date, and last four digits of the payment method.

Payment processors collect and process payment information under their own privacy policies. You can review Stripe’s Privacy Policy for additional information.

Device and Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Time zone and approximate location

• Referring and exit pages

• Pages viewed and links selected

• Date, time, and duration of visits

• Cookie identifiers and advertising data

We use this information to operate the website, improve performance, understand visitor activity, prevent fraud, and measure advertising effectiveness.

How We Use Personal Information

We may use personal information to:

• Process ticket purchases and payments

• Create and deliver tickets and QR codes

• Send confirmations, receipts, event reminders, and important updates

• Provide customer service and respond to inquiries

• Verify orders and prevent fraudulent transactions

• Manage refunds, cancellations, and payment disputes

• Improve our website, events, and customer experience

• Analyze website traffic and marketing performance

• Promote upcoming performances and special offers

• Comply with legal, tax, accounting, and security obligations

• Protect the rights, safety, and property of our guests, business, and service providers

Promotional emails are sent only as permitted by applicable law. You may unsubscribe at any time by using the link included in the message or contacting us.

Big Top Tickets and Other Service Providers

Big Top Tickets is the authorized online ticketing provider for The Great Joy Circus. Big Top Tickets processes order information to provide ticketing, customer support, payment, fraud-prevention, and event-management services.

We may also disclose necessary information to companies that assist us with:

• Payment processing

• Website hosting and maintenance

• Email and ticket delivery

• Customer support

• Analytics and advertising

• Fraud prevention and security

• Accounting and legal compliance

These providers receive only the information reasonably necessary to perform their services and may process information under their own privacy policies and legal obligations.

Analytics and Advertising

We may use services such as Google Analytics, Google Ads, and Meta Pixel to understand website activity, measure advertising results, and display relevant advertisements.

These services may use cookies, pixels, or similar technologies to collect information about visits and interactions across websites.

For additional information or to manage advertising preferences, visit:

• Google Privacy Policy

• Google My Ad Center

• Meta Ad Preferences

• Digital Advertising Alliance Opt-Out Tool

Cookies and Tracking Technologies

Cookies are small files stored on your browser or device. We may use essential, functional, analytics, and advertising cookies to:

• Keep the website operating correctly

• Remember preferences

• Complete and protect purchases

• Understand how visitors use the website

• Measure advertising campaigns

• Provide more relevant advertisements

You can manage or disable cookies through your browser settings. Blocking certain cookies may prevent parts of the website or checkout from functioning correctly.

Where required by law, we will request consent before using nonessential cookies.

How We Disclose Personal Information

We may disclose personal information to:

• Big Top Tickets and payment processors

• Website hosting and technology providers

• Email, analytics, and advertising platforms

• Professional advisers, accountants, insurers, or attorneys

• Government agencies or law enforcement when legally required

• A successor or purchaser in connection with a business sale, reorganization, or transfer

We do not sell personal information to third parties in exchange for money.

However, the use of certain advertising cookies and pixels may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may request to opt out of those activities.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information

• Access the personal information we maintain about you

• Correct inaccurate information

• Request deletion of personal information

• Obtain a portable copy of certain information

• Opt out of targeted advertising

• Opt out of the sale or sharing of personal information

• Withdraw consent where processing is based on consent

• Exercise privacy rights without discrimination

To submit a privacy request, email support@bigtoptickets.com or use the Contact Us form on our website. Include “Privacy Request” in the subject line and clearly describe your request.

We may need to verify your identity before completing the request. Where permitted by law, an authorized agent may submit a request on your behalf.

If we deny your request, you may appeal the decision by emailing the same address with “Privacy Appeal” in the subject line. We will respond within the period required by applicable law.

Children’s Privacy

Our website sells tickets for family entertainment, but ticket purchases and online services are intended for adults.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent. Children should not submit personal information, create an order, or contact us without the involvement of a parent or legal guardian.

A parent or guardian who believes a child has submitted personal information may contact support@bigtoptickets.com to request its removal.

Data Retention

We retain personal information only as long as reasonably necessary to:

• Complete ticket orders and provide event services

• Maintain transaction and tax records

• Respond to customer-service inquiries

• Prevent fraud and resolve disputes

• Comply with legal and accounting obligations

• Enforce our agreements and protect our business

Retention periods vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, or electronic transmission is completely secure. We cannot guarantee absolute security.

Do Not Track and Privacy Preference Signals

Because there is no consistent industry standard for browser-based “Do Not Track” signals, our website may not respond to every such signal.

Where required by applicable law and supported by our systems, we will recognize legally valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of targeted advertising or data sharing.

External Websites

Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policy of any external website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update means you acknowledge the revised policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

The Great Joy Circus
Email: support@bigtoptickets.com