TERMS & CONDITIONS

Last updated: August 24, 2026

By purchasing a ticket for or attending a Great Joy Circus performance, you acknowledge and agree to the following terms and conditions.

1. Live Performance Disclaimer

The Great Joy Circus is a live production. Performers, acts, show order, running time, schedules, and production elements may change without notice due to operational, safety, artistic, or other circumstances.

Changes to the performers, acts, cast, show order, or production do not qualify for a refund unless otherwise required by law.

2. Authorized Ticket Sales

Official Great Joy Circus tickets may be purchased only through:

Big Top Tickets, our authorized online ticketing provider
The official Great Joy Circus website
The venue box office or an authorized Great Joy Circus representative

Tickets purchased through Big Top Tickets are also subject to the policies presented during checkout, including applicable service fees and payment-processing terms.

We are not responsible for tickets purchased from unauthorized sellers. Tickets obtained fraudulently, duplicated, altered, or purchased from an unauthorized reseller may be canceled without refund and refused at the entrance.

3. Ticket Use and Admission

A ticket provides the holder with a revocable license to attend the performance listed on the ticket.

Each ticket or QR code may be scanned only once.
Altered, duplicated, or previously scanned tickets will not be accepted.
Guests must attend the date and performance selected during checkout.
Family passes may be issued under one QR code. When this occurs, everyone included in the pass must enter together.
Guests may be asked to provide the purchaser’s name, order confirmation, or identification to verify an order.
Children must remain accompanied and supervised by a responsible adult.
Venue and safety rules must be followed at all times.

The Great Joy Circus reserves the right to deny entry or remove any person engaging in unsafe, disruptive, threatening, or inappropriate behavior. Guests removed for violating event or venue rules will not receive a refund.

4. Early Bird and Promotional Tickets

Early Bird Tickets priced at $14.95 are limited to the first 100 qualifying online tickets available for the applicable engagement. Availability is not guaranteed and the promotion ends once the allotted tickets are sold.

Promotional prices apply only while supplies last and may be subject to applicable taxes or service fees shown during checkout. Promotional, discounted, and complimentary tickets have no cash value and may not be resold.

5. Free Kid Ticket Promotion

Each valid Free Kid Ticket admits one child between the ages of 3 and 12 when accompanied by one paying adult attending the same performance.

Limit one Free Kid Ticket per paying adult.
The child and paying adult must enter together.
Additional children require a regular child ticket.
Proof of age may be requested.
Free Kid Tickets cannot be exchanged for cash or resold.
The Free Kid Ticket may be used with a qualifying Early Bird adult ticket while promotional tickets remain available.

Any additional restrictions printed on the promotional ticket or displayed during checkout also apply.

6. Refund and Cancellation Policy

All ticket sales are final. Tickets cannot be canceled, exchanged, or refunded because of personal schedule changes, illness, transportation problems, weather concerns, or failure to attend.

Changes to performers, individual acts, cast members, show order, or running time do not qualify for refunds.

If The Great Joy Circus cancels a performance before it begins and does not reschedule it, the ticket price will be refunded to the original payment method through Big Top Tickets. Once issued, bank processing may take approximately 5 to 7 business days, depending on the financial institution.

If a performance is rescheduled, existing tickets will normally remain valid for the replacement date. Any additional options will be communicated through the contact information provided with the order.

If a performance must end early, ticket holders may be offered admission to another performance or another remedy announced by management, subject to applicable law and the circumstances of the cancellation.

7. Weather and Circumstances Beyond Our Control

Performances may continue during rain or other ordinary weather conditions. Guests should check official Great Joy Circus channels for updates before traveling to the venue.

The Great Joy Circus may cancel, postpone, relocate, delay, or modify a performance because of circumstances beyond its reasonable control, including:

Severe weather or natural disasters
Government orders or public-safety requirements
Venue closures or utility interruptions
Equipment or technical failures
Transportation emergencies
Illness, injury, or circumstances affecting performers
Other events that make the performance unsafe or impractical

The Great Joy Circus is not responsible for personal expenses related to a cancellation or schedule change, including travel, lodging, meals, transportation, or missed work, except where required by law.

8. Photography and Recording

Personal photography and brief video clips taken with a mobile phone are permitted unless otherwise announced at the performance.

The following are prohibited without written authorization:

Flash photography
Professional cameras or recording equipment
Tripods, lighting equipment, or external microphones
Livestreaming
Recording substantial portions of the show
Recording the entire performance
Commercial use of photographs or videos

Guests may be asked to stop recording if it distracts performers, blocks another guest’s view, or creates a safety concern.

9. Special Effects and Sensory Notice

Performances may include loud music, sudden noises, theatrical fog, flashing or strobe lights, spotlights, and other special effects.

Guests with sensory, medical, or health-related sensitivities should take appropriate precautions and contact our team before purchasing tickets if additional information is needed.

10. Safety and Personal Property

Guests voluntarily accept the ordinary risks associated with attending a live public performance, including crowds, loud sounds, lighting effects, and movement around seating and entrance areas.

Guests are responsible for their personal belongings. To the fullest extent permitted by law, The Great Joy Circus is not responsible for lost, stolen, or damaged personal property or for indirect expenses resulting from attendance, delay, rescheduling, or cancellation.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

11. Acceptance of These Terms

By purchasing, receiving, using, or presenting a ticket and entering the event, you confirm that you have read, understood, and accepted these terms and conditions.

The Great Joy Circus may update these terms when necessary. The version displayed at the time of purchase will apply to that ticket unless a change is required by law.